Satellite Communications:
Tips for purchasing and using the Iridium phone
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Updated: 03/17/2008
We welcome any feedback or observations from Iridium
users. Please contact us at info@humaninet.org with questions
or inputs.
Tips for purchasing or leasing Iridium phones.
- If you plan to
use the Iridium for email, you will need a data kit. A data kit costs about USD 175, although they are sometimes offered for less.
- Please note that the data kit requires a serial port. If your laptop does not have a serial port, you will need to purchase a serial-USB adapter to use USB ports. While you can pay up to $70 for a serial-USB adapter, Jeremy Bonnett of UUPlus recommends “the IO Gear (part number GUC232A) and the Radio Shack (Model: 26-183). The IO Gear has drivers for both Vista and XP and the Radio Shack adapter only has drivers for XP. The IO Gear and Radio Shack adapters might be difficult to come by outside the US. But any adapter using the ATEN chipset should work fine.”
Also note that you should use the same USB port on your laptop every time, so that the comm ports don't change. Finally, Jeremy points out that if you hook up a scanner or printer to that USB port after using the Iridium and serial-USB adaptor on the port, it can complicate things (the printer/scanner driver can overwrite the adaptor driver). (Thanks, Jeremy!)
Tips for using Iridium phones. These tips do not replace the
instructions in the User's Guide. Refer to the User's Guide for
the full set of instructions on how to use the phone.
Important: be sure to read the
safety information in the Iridium User's Guide! Do not transmit
in any area where you think explosive
devices may exist.
- Recharge the battery when you are not
using the phone. Also, remember to keep your spare batteries
fully charged, and take
one along if you will be using the phone for many transmissions
or for more than 12 hours on standby.
- When you are not using
the phone, remove the SIM card and keep it in a safe place.
You can use the SIM card in another phone,
but if you lose the card, we will have to order a replacement
and you will not have service in the meantime.
- Cost. You are
charged by the minute for using the phone – this
is known as “airtime” -so if possible keep its
use to necessary voice communications.
- For extensive communications,
it is less expensive to use email, since it is transmitted
relatively quickly. For sending email
over Iridium, we recommend the UUPlus mail software – see
www.uuplus.com (phone USA 805-534-1425, email support@uuplus.com).
Most users can keep their current email address while using
UUPlus.
- Use. To use the phone, go to an area clear of buildings
and trees. You can use the post antenna attached to the phone
(point it
straight up) or the extended antenna (attach magnet to a car
or metal object outdoors or near a window).
- The phone will work
at a window, optimally one looking to the east or west. Check
the signal strength indicator to see if
you have a consistent signal. The signal will vary as the satellites
go by, but if your phone can “see” at least one
satellite all the time, you should not have a “drop off” problem.
- Know
the password for your phone. You may program a different password;
instructions are in the User’s Guide. You may
write down the password here: __________
- We urge you to test
the Iridium before your trip!
- To call from an Iridium phone: think of the Iridium system as the "country of Iridium," with
its own country code, 8816. All you do to call the United States
is dial 001 and
the area code and number, for example: 001-901-424-1000. Watch
the
signal strength and give it time.
- To call from Iridium to other
countries, dial 00 + country code + number.
- Callers should
wait a full minute for the call to connect. Your phone
will vibrate or respond only if it is turned on (standby
mode).
- Speak slowly and clearly, just like
an international call. Pause after each transmission. Some
users say “over” after
each transmission. There is a slight lag, as with international
long distance calls, since the voice signal is traveling
around the world.
- For staff, family, and friends to call
you: remember that calling
an Iridium phone is just like placing an international long distance
call. There is no charge to the Iridium phone to receive calls.
But see the Caution note below!
From the U.S., callers should dial:
011-8816 + _____________________ (your Iridium mobile number).
Note: the international direct dial access code for the USA/North
America is 011; throughout most of Europe (and much of South
America) it is 00. If in doubt, inquire locally.
Caution – expensive calls: be aware that your long
distance carrier may charge you a one-time fee of $10 and
up to dial Iridium
from your phone, and that per-minute rates can also be as
high as $5 per minute. For this reason, we recommend calling
the Iridium
only when it is urgent. (Remember, the call will go through
only if the user has the Iridium phone turned on and can
hear it.)
It is not yet possible to reach an Iridium phone from all regular
switched telephone networks, since all long distance carriers
cannot support these calls. Iridium is working with telecom
operators to make it possible to reach an Iridium phone from
a growing
number of regular telephone networks.
Paging
- If
an Iridium phone is switched on and within reach of
a satellite, you have various alternatives to reach it.
If a caller can't reach you because your phone is busy or switched
off, Iridium Global Page Service automatically prompts the
caller to leave a voice mail or numeric message. Your pager
notifies
you that a message has arrived.
SMS text messaging
An alternative to calling the Iridium phone is to send
a page or use the Short Messaging Service, or SMS.
- SMS inbound: You may send SMS text messages
to an Iridium phone at no cost, using email or a Web message.
- By
Email: for the address, use (12-digit Iridium phone/or
pager-number) @msg.iridium.com.
Enter the subscriber's 12-digit Iridium phone number, and
then place the text message (max. 120 characters) in
the body of
the E-mail.
- Over the Web: Go to www.iridium.com and
click "Send a satellite message" to send a
toll-free SMS message of up to 160 characters to any Iridium
phone
or pager.
You can send an SMS text message
to the Iridium subscriber, asking that he or she call you
back, thus saving on the call
charges. If the Iridium telephone or pager is switched on, and
within satellite reach, the message is normally received within
5 minutes.
- SMS outbound (9505a): You can send "outbound" SMS text messages from the 9505a model only. Outbound SMS is not dependent on the SIM card. The satphone just needs to have the latest firmware and the Service Center Number typed in. You should be able to do outbound SMS with any SIM card. Please check with your service provider for the cost of outbound SMS messages.
Please remember that it is always less costly to make a call
FROM an Iridium phone than to place a call TO an Iridium phone.
The least costly way to call to an Iridium phone is to place
the call from another Iridium phone (known as mobile-to-mobile
service).
Two-Stage Dialing (the most cost-effective
way to place calls from the U.S. to an Iridium phone). If your
staff
and others need to make frequent voice calls to your Iridium,
please contact your service provider about a service that establishes
a special long distance number in Arizona, where the Iridium “gateway” is
located. Thus callers will be charged only for a long distance
call to Arizona. This gets around the high costs of calling your
Iridium phone directly. Here are the details, as provided by Telenor
Customer Care:
Two-Stage Dialing Platform (PSTN originated dialing)
was developed to give PSTN callers the ability to cost effectively
call an Iridium mobile terminals. The PSTN caller can call an
Iridium switch in Arizona USA number that connects them to the
Iridium terminal through the Two-Stage Dialing platform located
in the Tempe Gateway.
** Note: Default -- All Telenor customers can
automatically receive calls using Two-stage dialing, unless
they sign up for restricting
these calls using the "Two-Stage Dialing Restrict Form".
How to Dial an Iridium Phone with Two-Stage Dialing:
The PSTN caller dials the Iridium switch in Arizona
(+1.480.768.2500)
They will then get prompted to enter the Iridium
mobile terminal phone number (e.g.: 8816 xxxx xxxx).
**Note: the caller should just enter the phone
number starting with 8816, without any prefixes such as "00"
The switch then connects them to the Iridium terminal
through the Two-Stage Dialing platform.
2-stage Dialing Billing:
The PSTN caller pays for the long distance rate
to the Arizona USA gateway. The Iridium mobile terminal account
is then billed
for the call from Arizona to the Iridium Mobile terminal
**Note: Iridium currently does not accommodate
calling-party-pays arrangements, nor can a PSTN caller pay by
credit card.
How to Restrict or Block Two-Stage Calls:
If the mobile party wants to prevent unwanted
calls / charges from Two-Stage Dialing callers, they must fill
out and send the "Two-Stage
Dialing Restrict Form" to Telenor. There are two ways
of restricting calls:
a) Implement a PIN code system and only distribute
the PIN # to wanted callers.
b) Block the Iridium phone # from receiving any PSTN originated
2-stage dialing calls
Voicemail. Iridium also has a voicemail feature.
See the User’s Guide to set up your voice mailbox.
Tech support. For Tech Support or other assistance, contact
the service provider. We recommend that you note down the contact
information for your provider:
Phone: ____________________
Email: _____________________
If you cannot reach your service provider, please call or email
HumaniNet at (503) 957-2960 or email info@humaninet.org.
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