Tips on ordering and using the RBGAN
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Things to consider when ordering
Customs. Please familiarize yourself with the customs requirements
of your country before importing the RBGAN. There are import
and licensing requirements and restrictions in some countries.
Neither Telenor nor HumaniNet can anticipate possible customs
issues or duty in any country and are therefore not responsible
for duty charges, customs fees, or other customs-related difficulties.
Shipping. All shipments are F.O.B. U.K. Special or expedited
shipping arrangements can also be arranged to any location. The
approximate DHL shipping charge for an RBGAN to the United States
is $100, but shipping costs to other countries may be higher.
Some organizations have elected to have the RBGAN hand carried
to their location from Europe or the United States.
Detailed product information. On the Telenor Website,
you can find further information, including product
description and specifications. You may also download a pdf file on the external
antenna. Users have informed us that this antenna works very
Additional suggested services: UUPlus
You may want to consider using the UUPlus mailing software
for email and file compression, which costs $35.00 per month.
offers a free trial of their software for a month. Many humanitarian
and missionary organizations have used their mailing software
over satellite phones, satellite modems, and HF radio. The
typical UUPlus user reports reduced off-hook time by up to
75% when compared to standard dialup networking and 50% when
compared to other satellite email accelerators.
If you plan to transmit and receive over 5 - 8 megabytes
per month, you will save money with UUPlus. At 50% average
you will reduce a usage of 8 megabytes by 4 megabytes, saving
$39, which more than covers the $35 monthly fee. At 75% compression,
you will recover the $35 monthly fee at a usage of 5 megabytes,
and usage in excess of that will be savings to your organization.
Please contact HumaniNet for more information, or see www.uuplus.com.
Please advise HumaniNet before contacting UUPlus, or copy us
on your email to firstname.lastname@example.org.
Alerts and limits
At your request, Telenor can establish an “alert” level
of megabyte usage. When your account reaches that level, Telenor
automatically sends an email to an address you provide, stating
that you have reached that level.
Similarly, Telenor can place a limit on usage. Service will be
halted when the limit is reached.
Please contact HumaniNet if you would like to set an alert
and/or limit level for your account.
Customer care information
|Telenor Satellite Services AS
||+47 67 89 00 00
||+47 67 89 40 41
|In the United States:
|Telenor Satellite Services Inc.
||1101 Wootton Parkway
||Rockville, Maryland 20852
||(U.S.) 301 838 7700
||+1 301 838-7701
Operational questions and issues
Where is the SIM card and PIN number? The SIM card can be found
in a plastic box the shape of a CD box. On the plastic card
that holds the SIM card, you will see two PIN numbers and
associated PUK numbers. You will need the PIN numbers for
on the satellite network. The second PIN is a backup number.
Each PIN has an associated PUK number, which is a reference
number which may be requested by Customer Care.
Where is the battery? The
SIM card is placed in a small compartment adjacent to the battery,
which comes installed in the RBGAN.
To remove the battery, find the sliding latch on the bottom left
of the unit – it has a slightly rough edge. Slide this
latch to the rear (toward the hinge on the antenna). Then tilt
the RBGAN so that the battery slides out – don’t
let it drop to the floor. The SIM compartment can then be pried
out – it is made of a rubber material and is located behind
the battery compartment.
Connecting to the Internet with Internet Explorer (IE). The
experience of one user may be helpful: “I had a small configuration
problem with my browser (IE) which prevented me from connecting.
The manual warns repeatedly to make sure that the the Proxy server
box is unchecked. However, under the IE connection tab there
are also three radio buttons ("Never dial a connection", "Dial
whenever a network connection is not present", "Always
dial my default connection"). My computer was set to "Always
dial my default connection". Once I selected "Dial
whenever a network connection is not present" I had no problem
Changing locations. Only
one user was concerned about the time it took to set up in
a new location, but he was using RBGAN for
the first time. Another user stated: “I have to say that
I have been quite happy with our results. We find that if you
move the unit to a new location, it can take a while to acquire
(validate), but once it does, I have not noticed any disruptions.”
Shelter for the RBGAN. The RBGAN modem can operate from inside
a tent or under plastic. We have received a report that it will
transmit and receive through wood, but this is not yet verified.
Speed using Compuserve. A
user in Africa had a slight antenna obstruction on his first
attempt to connect, then: “My
second attempt went much smoother. I connected with CompuServe
right away. I uploaded a 150k file (among other things). It took
just under 2 minutes to upload the 150k file which is about the
same rate I get with my dial-up connection here in Bamako. Of
course speed isn't important since I get charged for bytes sent
time connected. But it is reassuring nonetheless.”
For further information and assistance, contact us at email@example.com.
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